We Are With You Long After the Machine Arrives.
Dear Valued Customer,
I know the feeling of anxiety when a machine stops working. In manufacturing, time is not just money—it is reputation. Every minute of downtime affects your delivery to your clients.
That is why I lead the After-Sales Department at Newtop with a military-like focus on speed and problem-solving. We are not just "fixing machines"; we are protecting your production schedule.
When you invest in Newtop, you are not buying a piece of metal. You are buying a partnership with a team that never sleeps.
Machines We Support Globally:
How We Guarantee Your Peace of Mind
Distance should not be a barrier to service. Whether you are in Brazil, Poland, or Vietnam, our support system is designed to reach you instantly.
- 1. Installation & Training (The "Hands-On" Start) For complex lines, we don't just send manuals. We dispatch our senior engineers to your factory. We stay until your operators are 100% confident. We don't leave until the machine is running at full speed producing sellable products.
- 2. Rapid Spare Parts Logistics We understand that a $5 broken part can stop a $100,000 machine. That is why we maintain a massive inventory of consumables (bearings, sensors, heaters). We have strategic partnerships with DHL and FedEx to ensure parts are shipped within 24 hours of your request.
- 3. Remote Digital Diagnostics Modern problems require modern solutions. Our machines are equipped with remote access capabilities. In 80% of cases, my engineers can diagnose and fix software/parameter issues via video call or remote desktop, saving you the cost and time of a technician's flight.
My Personal Guarantee
If you ever feel your issue is not being resolved fast enough, email me directly. I read every service ticket. Your success is the only metric that matters to my team.
At your service,
