Frequently Asked Questions & Buying Guide

It depends on the machine complexity:

• • Standard Machines (e.g., Paper Cup Machines): 15 - 20 days.
• • Customized Lines (e.g., Flexo Printing): 30 - 45 days.

Please contact our sales team for an exact schedule based on our current production load.

Our standard term is 30% T/T deposit to start production, and 70% balance before shipment. We provide detailed machine testing videos for your approval before final payment. For large orders, we also accept Irrevocable L/C at sight.

Yes. All Newtop machines are CE Certified and comply with European safety standards. Our factory also operates under the ISO9001 quality management system to ensure consistent manufacturing quality.

Absolutely. We specialize in Custom Manufacturing. Whether you need a specific printing width, color configuration, or unique inline functions (like die-cutting or cold foil), our engineering team can design a machine tailored to your production needs.

The MOQ is 1 Set. Whether you are a startup needing a single machine or a large factory planning a full production line, we treat every order with the same level of priority and service.

Because we sell Production Success, not just iron. Unlike trading companies that disappear after the sale, Newtop offers:
1. Factory-Direct Pricing (No middleman).
2. Lifetime Technical Support via Video Call.
3. A proven track record in over 50 countries.

Yes, we are actively expanding our global network. If you have experience in the packaging machinery industry and a local sales/service team, please contact us to discuss Distributor Partnership opportunities.

We have a strict "Zero-Error" policy. Before shipment, we run the machine continuously for 24-48 hours using your specific raw materials. We will share the test results via live video call. The machine is packed only after your final approval.

No. We design our machines with an "Operator-Friendly" logic using intuitive PLC touch screens (English language). We also provide a comprehensive "Step-by-Step" Video Tutorial covering everything from raw material loading to basic troubleshooting, helping beginners master the machine in 2-3 days.

Yes. We offer two options:
1. On-Site Service: We dispatch engineers to your factory for setup and staff training (Buyer covers Visa/Tickets/Accommodation + Daily Fee).
2. Remote Guide (Free): For standard machines, our 24/7 video call support is usually sufficient for successful installation.

Highly recommended. You can ship your paper, film, or specific substrate to our factory in China. We will run a production test on our demo machine and mail the finished samples back to you for quality verification. This service is free of charge.

Our machines are built for industrial durability. We use heavy-duty cast iron frames (Wallboard structure) and top-tier components (Schneider, Siemens). With proper maintenance, the machine is designed to run stably for 10-15 years.

It depends on the model. For our Flexo Printing Machines, many units are modular. However, it is always best (and cheaper) to configure these options during the initial manufacturing. Please discuss your future expansion plans with our engineers before ordering.

Our machines support Remote Diagnosis. If the machine is connected to the internet, our software engineers can access the PLC system remotely to check codes, update software, or fix program errors instantly without needing a site visit.

Yes. We have over 10 years of export experience. We can handle FOB, CIF, or DDP (Door to Door) terms. If you choose DDP, we handle everything including sea freight, customs clearance, and truck delivery to your warehouse.

The common HS Codes are:

• • Flexo Printing Machine: 84431600
• • Paper Cup Machine: 84413090
• • Paper Bag Machine: 84412000

Please confirm with your local customs agent as codes may vary slightly by country.

We provide a 1-Year Standard Warranty on all core mechanical parts and electrical components (PLC, Motors, Inverters, Gearboxes). If any part fails due to manufacturing defects within this period, we replace it for free.

We understand that downtime costs money. We keep a large inventory of spare parts in our Ruian warehouse. Critical parts are shipped via DHL/FedEx Priority to reach you worldwide within 3-5 days.

No, consumable parts (e.g., cutting blades, heating tubes, rubber rollers) are not covered. However, we provide a free spare parts kit with the machine delivery that lasts for 1 year of normal use.

Don't panic. First, we initiate a video troubleshooting session. 95% of issues are solved this way. If it is a major structural failure that cannot be fixed remotely, we will fly an engineer to your site immediately to perform repairs.

Yes. Every machine comes with a detailed User Manual and Electrical Diagram in English. We also provide a maintenance checklist to help your team keep the machine in peak condition.