Lifetime Support for Unstoppable Production
A warranty has an expiration date; our commitment to you does not. While many suppliers walk away after the sale, Newtop stays.
Whether it’s a minor setting adjustment in Year 1 or a complex mechanical question in Year 10, our engineering team remains your permanent technical partner. We are just a message away, ensuring your machine continues to print profits long after the initial contract is signed.
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Expert Solutions, Delivered Instantly
Buying a machine is just the beginning. At Newtop, we partner with you through the entire lifecycle of your production line.
Remote Digital Troubleshooting
We use modern tools (WhatsApp, Zoom, WeChat) to see what you see. Through live video calls, our engineers can diagnose 90% of issues remotely and guide your staff to fix them in minutes, saving you the cost of an on-site visit.
The "Newtop Academy" Video Library
Forgot how to change the printing plate? Or how to adjust the bag cutting length? We provide a library of clear, step-by-step tutorial videos that answer common operational questions 24/7.
Preventive Maintenance Plans
The best way to fix a problem is to prevent it. We share detailed maintenance checklists (Daily/Weekly/Monthly) tailored to your specific machine, helping you identify wear and tear before it causes a breakdown.
We Never Leave an Old Machine Behind
Did you buy a Newtop machine 5 years ago? We still support it. Unlike other suppliers who discontinue support for older models, we keep archive records of every machine we’ve ever built. We can still provide technical advice and upgrade solutions for your legacy equipment.
Need Technical Help?
Don't let a small issue turn into a long downtime. Contact us now. Our typical response time for technical inquiries is within 12 hours.
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Video Description
Record a short video showing the error or the noise. This is the fastest way for us to understand the problem.
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Machine Serial Number
Find the nameplate on the machine frame. This helps us pull up your specific wiring diagram.
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Detailed Message
Tell us when the problem started and if you changed any settings recently.
